Discreet Packaging

All orders from Medsporter are shipped in plain, unbranded packaging to protect your privacy.

  • No company logos, product names, or medical references appear on the outer packaging
  • The return address is neutral and does not indicate the contents
  • Contents are securely sealed to prevent damage or visibility during transit

Your privacy is our priority.

Trackable Shipping

Every order is shipped using a fully trackable delivery service.

  • A tracking number is provided once your order has been dispatched
  • You can monitor your shipment’s progress from dispatch to delivery
  • Tracking details are sent once your order has been shipped

Shipping Locations

We currently ship to the United Kingdom and EU.
If your country is unavailable at checkout, please contact our support team before ordering.

Dispatch Times

  • Orders are typically dispatched within 1–2 business days after payment confirmation
  • Orders placed on weekends or public holidays are processed the next working day

Estimated Delivery Times

Delivery times may vary depending on location and carrier:

  • UK Royal mail : 2–4 business days
  • UK Express Shipping : 1–2 business days
  • International Shipping: 5–10 business days (depending on destination and customs processing)

Please note that delivery times are estimates and may be affected by factors outside our control.

Customs & Delays

For international orders, customs processing times may vary.

  • We are not responsible for delays caused by customs inspections
  • Customers are responsible for ensuring that ordered products comply with local regulations

Lost or Delayed Packages

If your package appears delayed or marked as delivered but not received:

  • Contact us within 7 days of the delivery status update
  • We will work with the courier to investigate and assist where possible

Incorrect Address

Please ensure your shipping address is accurate at checkout.

  • We cannot be responsible for orders delivered to incorrectly provided addresses
  • Reshipping may incur additional fees

Contact Us

If you have any questions regarding shipping or tracking, please contact our support team via email: info@medsporter.co.uk